JOKE OF THE DAY 10 Aug 2005

Service With A Smile

Henry was standing in line at the airport check-in counter. The man
in front of him was giving the ticket agent all kinds of grief. It
appeared the agent was doing everything possible to please the man,
but nothing seemed to work; the customer seemed to get angrier with
every suggestion the agent made, and raised his voice louder and
louder.

The agent, on the other hand, kept perfectly poised and, when he
finally got everything in order, sent the man off with a smile.

Henry handed the agent his ticket for processing and said to him, "I
don't know how you kept your cool with that man."

"Oh, it wasn't too hard," said the agent, "I've dealt with his type
before."

"I still don't understand how you managed to stay so calm when
someone is yelling at you like that?" noted Henry.

"Well," continued the ticket agent, "you noticed he was going to
Seattle?"

"Yes," said Henry.

"His luggage," said the agent, "is going to Singapore."

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